NCC to add more dialects to toll free complaint channel

ABUJA, Nigeria – The Nigerian Communications Commission (NCC) is poised to add more dialects to its toll-free complaint channels.

Executive Vice Chairman of the NCC, Professor Umar Danbatta made the revelation when he appeared before the Senate Committee on Communication for screening following his reappointment for another term of 5 years by President Muhammadu Buhari.

Danbatta  told the Senate committee that over 20 million Nigerians have activated the NCC Do-Not-Disturb (DND) 2442 Short Code and assured that consumer protection is top priority of the Regulatory Commission.

Two of such consumer centric interventions include the 622 Toll-Free Number for escalating unresolved complaints or complaints that were not satisfactorily resolved by service providers and the Do-Not-Disturb (DND) 2442 Short Code to manage the challenges with unsolicited text messages.

The Nigerian Communications Commission is the independent National Regulatory Authority for the telecommunications industry in Nigeria. The Commission is responsible for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient telecommunications services throughout the country.

Over the years NCC has earned a reputation as a foremost Telecom regulatory agency in Africa. The Commission is hoping to catalyze the use of ICT’S for different aspect of national development.

The Commission has initiated several programs such as State Accelerated Broadband Initiative (SABI) and Wire Nigeria Project (WIN) to help stimulate demand and accelerate the uptake of ICT tools and services necessary for the enthronement of a knowledge society in Nigeria.

In order to achieve its mandate, the Commission has put in place the necessary licensing and regulatory framework for the supply of telecommunications services.