Discos to replace obsolete, faulty metres, not customers – NERC

 

 

This instruction contravenes the commission’s order No. NERC/246/2021 on the Structured Replacement of Faulty and Obsolete end-use customer metres in the Nigerian electricity supply industry

 

 

Admin I Wednesday, November 27, 2024

 

ABUJA, Nigeria – The Nigerian Electricity Regulatory Commission, NERC has said that  respective Discos and not customers are required to replace faulty and or obsolete metres within their franchise area.

NERC made the explanation following reports that some Discos were forcing  customers to apply and pay for the replacement of faulty/ obsolete meters.

“This instruction contravenes the commission’s order No. NERC/246/2021 on the Structured Replacement of Faulty and Obsolete end-use customer metres in the Nigerian electricity supply industry”, NERC said,

It added that the order clearly states that no customer with a meter should be forcefully migrated to estimated billing.

“If any customer’s metre is adjudged  by any Disco to be obsolete or faulty, it is the responsibility of the Disco to replace the metre free of charge, provided that the fault  was not caused by the customer”, the statement said.

NERC restates its commitment to protect customers interest and rights by ensuring compliance with established regulatory standards and enforcing regulatory penalties for non-compliance by its licensees.

NERC urged customers to report cases of non-compliance to the following phone numbers:  07000 CALL NERC; 07000, 2255 6372; 0201, 344 4331; 0908 899 9244