BRITISH AIRWAYS OFFERS APOLOGY FOR THEFT OF CUSTOMER DATA

HARMONDSWORTH, United Kingdom – British Airways(BA) has apologised for the incident of theft of customer data on its website, ba.com. From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on ba.com and the airline’s app were compromised.

In a statement, Alex Cruz, British Airways’ Chairman and Chief Executive said his company is sorry for the development. “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”
 

British Airways said it is investigating, as a matter of urgency, the theft of customer data from its website, ba.com and the airline’s mobile app. The stolen data did not include travel or passport details.
 

According to BA, the breach has been resolved and the website is working normally, adding that it is communicating with affected customers.

“We advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice”, BA said, adding that it has notified the police and relevant authorities.
 
 British Airways said it will provide further updates when appropriate.